Trade sales and public sales – what’s the difference?
Johnsons of Whixley is a supplier to DIY chains, independent garden centres and amenity projects across Europe.
We’re proud to enjoy strong relationships with such a wide range of clients, and the service we provide reflects the requirements of our customers in trade and amenity sector.
It’s important that our customers understand how this works in a trade environment and, more specifically, that we are unable to sell to customers of registered trade account holders shopping independently, even if they have the permission of the account holder.
Members of the public may only visit the site accompanied by the registered account holder and plants cannot be sold directly to non-account holders.
As a wholesale company, we are not rated for retail sales purpose and so it is a legal requirement that we do not sell directly to the general public.
This means that an invoice can only be prepared in the account holder’s name, and payment can be taken from the account holder only.
We are unable to discuss prices, provide planting advice or accept payment from anyone who is not a registered account holder with ourselves.
We hope that our customers are not offended by requests for proof of trade, or if we ask you to verify your account details.
The measures will protect our customers’ ability to invoice their own customers at their discretion, reduce the chances of us providing contrasting or conflicting advice and, ultimately, allow us to provide genuine trade customers with the best possible levels of value and service.
Posted 15th Jan 3:24pm