This season has thrown up challenges like no other and increased demand is outstripping availability. Your understanding and patience are greatly appreciated but we ask that you help us, help you and observe the following shopping guidelines. With your help, we can provide a first-class service that meets our varied trade affiliates demands.
The first two quarters have seen Cash & Carry experience unprecedented demand and sales. We are currently tracking for a third straight record year with a 26% increase in sales (YTD) on last year, a 19% increase in customers and a 20% increase in transactions. We have grown significantly in the space of three years and are working from an ageing site, that has limited capacity and was never intended for its current use. In the near future, we hope to move to a new site but for now, we are constrained to the limitations of our current location.
Unfortunately due to the closure of nurseries in the first lockdown availability is much reduced and plant source is becoming very difficult. Demand is outstripping availability and we anticipate issues for a number of years ahead until production and site work has caught up. Brexit poses it’s own challenges and lead times have increased significantly due to regulations and checks.
We are currently navigating the above challenges and your support, understanding and patience is greatly appreciated. We ask that you help us, help you and observe the below guidelines to better improve your service.
£0-£250 spendFor any customer whose order is below £250 we ask that you lift the plants yourself off the beds here and take away with you on the day. We can on occasion hold your order if you need to call back with a van. We will hold for no longer than four days.
£250-£500 spend For customers who are spending between £250 and £500, we can quote for these orders and lift the plants. However, it would be appreciated if you can still lift some of the plants off cash and carry especially if you have seen the plants already and know you want particular specimens. These orders would not qualify for delivery; collection only, which can if needed, be held in our customer bays for a limited time.
£500 + spendAny order which has a value of over £500 can be delivered; by either our own transport (charges may apply). We will quote for these orders, lift and pack them for despatch. You can still lift the plants off the beds and take them away in your own vehicle if you wish.
Posted 13th Apr 3:52pm
